Refunds and cancellation

Updated October 16, 2026.

Website access

The study tools currently available on vtneplan.com are free. Web Pro is not on sale, and this website does not currently collect payments or start subscriptions. You do not need to cancel anything to stop using the free tools.

Contact us about a charge or access problem

Email [email protected] with the product, purchase date, store or payment provider, and order reference. Do not send passwords, card numbers or security codes. We will help identify the purchase and the appropriate refund or access process. This page does not limit any rights you have under applicable consumer law.